Terms & Conditions

The Linen Mill House & Garden Ltd., has an established reputation for supplying teak, cast aluminium, woven and granite garden furniture. This has been achieved through highly selective sourcing, skilled craftsmanship, and our commitment to maintaining an exemplary standard throughout the range. All of our products are designed in-house and distributed from our warehouses in Dungannon, Co. Tyrone. After the designs have been completed, a variety of product lines are then manufactured and imported from our factories worldwide.
High stock levels are maintained to ensure that a fast delivery service is provided throughout the year, especially at the peak of the summer season, when demand is at its highest. We have combined innovation in design with strict quality control to create a unique selection of furniture that is comfortable, stylish and durable. We are confident that your decision to choose The Linen Mill, will be rewarded with years of alfresco enjoyment!

Our Terms & Conditions - Please Read Carefully

Please read our terms and conditions carefully before using the website. They do not affect your statutory rights. We reserve the right to change these terms and conditions from time to time without notice to you and any changes will take effect on the day they are posted. Any such changes will be posted on this section of the website; your continued use of the website constitutes your agreement to be bound by the prevailing terms and conditions.
Before placing an order, if you have any questions relating to these terms and conditions, please contact us by e-mail: info@thelinenmill.eu or call us on +44 (0)28 8775 2222 between 9.00am and 5.30pm Monday to Friday. Customers are advised to contact our Customer Services department via email at info@thelinenmill.eu should they have any queries or problems with their order. Email is our preferred method of communication due to its speed and efficiency.

1. Standard Terms & Conditions

1. All goods are sold and contracts concluded subject to our standard conditions of sale as set out below. No variation of the contract or these conditions is of any effect unless accepted by us in writing.

2. Due to different monitor configurations, we cannot be held responsible for misrepresentation of the colours of the products shown on our website. This does not affect your statutory rights.

3. All offers and promotions are subject to availability and may change without notice.

4. We reserve the right to cancel or amend any offer without notice.

2. Products

1. The Linen Mill House & Garden Ltd. has taken great care with the content of this website, in particular to ensure that all products have been accurately described. We also make every effort to display the colour of the furniture as accurately as possible but as colour reproduction depends on your computer monitor, we cannot guarantee that the colour you see on your screen will replicate the product 100%.

2. Please note that if you purchase items in the same colour but from different ranges, there may be a slight variance in colour. This is also true for same colour items purchased at different time periods.

3. In hot weather or high temperatures, the properties of polymer is stretches, this polymer will expand within limits under heat but will always return to its original state on cooling.

3.Before you place your order

1. If you decide you would like to place an order with The Linen Mill House & Garden Ltd., please ensure that the goods are suitable for your requirement and that you have adequately measured not only the space where it is to be situated, but also the access. The measurements provided on the website and on any documentation are approximate only, and customers should take this in to account when measuring. Please be aware it is the customer's responsibility to ensure the furniture they purchase can pass through the doorways, hallways and access pathways. In the event of restricted access the delivery staff will leave the goods at the nearest convenient point for the customer.

4. Orders – Website & Telephone Orders

1. In accordance with Distance Selling Regulations, every order is subject to a 7 day "cooling off period".  In addition to this, cancellations can be made up to and including 7 days after the receipt of the goods. Should you wish to cancel, please inform The Linen Mill House & Garden Ltd. in writing of your decision to cancel the contract. (“by writing” includes email, fax, post and text message) and customers are advised to keep proof of postage/sending of written instructions to cancel their orders.

2. Orders cannot be amended or altered without the written agreement of The Linen Mill House & Garden Ltd.

In the event of a refund, please be advised that we always refund monies back to the original form of payment. If you paid by credit or debit card, then the money will be refunded back to the card. If you paid in cash then we will refund back to your bank account.

5. Delivery of your Furniture – Website & Telephone Orders

1. All furniture will be delivered via a two-man carrier and will cost £50.00 per order with our Standard Delivery Service with no product assembly.  Goods required on our Standard Delivery service with assembly will be charged £85. However, delivery costs may vary according to your postcode.  Trade delivery and installation costs will vary depending on the quantity of goods purchased.

2. If the Standard Delivery service (with our without assembly) is chosen, then we will endeavour to deliver the order within 14 - 21 days, however, this may be quicker and will largely depend on current routes planned as all deliveries are carried out by our own vehicles and crews.  A handful of products, if ordered without other items of furniture, are delivered via external courier service.  Where the delivery is carried out by external courier, these deliveries are done on a Wednesday, Thursday and Friday of each week and allowing 48 hours notice.  External courier delivery costs are also dependant on postcodes, and will be highlighted at the time of placing your order.

3. We ask that someone is available to receive your order when it arrives to sign for and check the goods.  We cannot deliver items without the customer present as the goods need to be checked and signed for.  Our delivery crew will call your designated contact number 1 hour before we are due to arrive at your premises, but we cannot guarantee an AM or a PM delivery slot due to the quick turnaround of these orders.

4. Deliveries are only completed between Monday and Friday. However, during peak times this may vary.

5. Our drivers make every effort to carry out deliveries on the day and time agreed; it is unfortunate that on occasion, some deliveries will be delayed due to circumstances beyond our control.

6. In the event that you are not in or contactable when we attempt delivery, the drivers are only permitted to wait a short period of time (maximum 15 minutes). They will then be asked to move on to their next delivery and will not be able to return. In these instances we will have no option than to charge you a second delivery fee of £50.00, or £85.00 dependant on the delivery service method selected.

7. The delivery crew will unpack and remove all packaging materials and place item in situ (please see exceptions below).

8. Any items that are not to be assembled will be left packaged in order to keep all components together.

8.1. In accordance with our Standard Delivery with assembly policy, our delivery team will ask you to sign the goods as checked once installation and set up has been completed. Under no circumstances should a delivery and installation be signed as "goods unchecked". Our delivery team will request that you check the goods completely before signing the delivery notes.

8.2. Any issues with the products should be noted on the delivery notes at the time of installation so that our delivery team can report back to our Customer Services Department to let them know of the issues that have arisen at your premises at the time of installation.

9. We regret that our two-man carrier service is not available off-shore or to the following postcodes: - AB, DD, GY, HS, IM, IV, JE, KW, PH, PO30-40, ZE, IY, FK, KY, TR. Delivery lead times therefore may be extended and a delivery charge of £250 applies. However, we are able to deliver to Glasgow for the normal charge of £50.00 (White Glove Delivery is not available) and recommend a freight forwarder for the onward journey. We endeavour to deliver to Scotland once a month during peak season (exceptions may apply).

10. If you are unable to accept delivery for a pre-arranged date, you must give us 3 days notice excluding weekends. A non-delivery fee of £50.00 or £85.00 (dependant on the delivery service method chosen) will be applicable if you do not give the required notice.

11. You will become the owner of the goods (and be liable for the loss or destruction of the goods) at the time of delivery.

12. Occasionally, the manufacture of furniture may be delayed through circumstances beyond our control. We endeavour to keep you informed of any delays and ask for your understanding if this arises.

13. On the day of your delivery please ensure that the delivery team can gain access to the area where the furniture is going, whether this is inside or outside of the property. The room/outdoor area must be clear in order for the furniture to be unpacked and installed. Please inspect your furniture before signing the delivery note. Unfortunately we are unable to take away your old furniture.

4.1 Orders – Shows and Exhibitions

1. Every order is subject to a 7 day "cooling off period".  Cancellations can be made on all orders taken but not delivered, 7 days after date of order.  Cancellations are to be made in writing to The Linen Mill House & Garden Ltd. (“in writing” includes post, email, fax or text message) and customers are advised to keep proof of postage/sending of written instructions to cancel their orders.

2. Orders cannot be amended or altered without the written agreement of The Linen Mill House & Garden Ltd.

3. In the event of a refund, please be advised that we always refund monies back to the original form of payment. If you paid by credit or debit card, then the money will be refunded back to the card. If you paid in cash then we will refund back to your bank account.

5.1. Delivery of your Furniture – Orders placed at Shows and Exhibitions

1. All furniture will be delivered via a two-man carrier and will cost £50.00 per order for standard delivery with no set up, and £85.00 for delivery with our standard delivery with product set up.  Delivery costs may vary depending on your postcode. Trade delivery and installation costs will vary depending on the quantity of product purchased.

2. We will endeavour to deliver all orders within 14 - 21 days of the date of purchase. However at peak times or exceptional circumstances this may be extended. We ask that in these circumstances, you bear with us, and we will endeavour to deliver your goods as soon as we can.

3. We will endeavour to contact you directly 5 days prior to your delivery to arrange a delivery date. We cannot guarantee a time of delivery on the arranged date. We plan our deliveries several weeks in advance and therefore you are encouraged to accept the delivery date given to you. Unfortunately, if you are unable to accept this delivery date, then your delivery will be re-routed as though it was a new order and may take up to a further 28 days to be delivered. We reserve the right to charge a weekly storage fee, payable in advance, for deliveries that have not been completed due to your default, or for delivery dates that you find to be unacceptable.

4. Deliveries are only completed between Monday and Friday. However, during peak times this may vary.

5. Our drivers make every effort to carry out deliveries on the day and time agreed. If, for any reason, delivery is delayed, Oceans Outdoor Furniture Ltd. will not accept liability for any consequential loss.

>6.In the event that you are not in or contactable when we attempt delivery, the drivers are only permitted to wait a short period of time (maximum 15 minutes). They will then be asked to move on to their next delivery and will not be able to return. In these instances we will have no option than to charge you a second delivery fee of £50.00.

7. The delivery crew will unpack and remove all packaging materials and place item in situ (please see exceptions below).

8. All items where Standard Delivery with assembly is offered (and chosen) will be fully assembled for you. Any items that are not to be assembled will be left packaged in order to keep all components together.

8.1. In accordance with our Standard Delivery with assembly policy, our delivery team will ask you to sign the goods as checked once installation and set up has been completed. Under no circumstances should a delivery and installation be signed as "goods unchecked". Our delivery team will request that you check the goods completely before signing the delivery notes.

8.2. Any issues with the products should be noted on the delivery notes at the time of installation so that our delivery team can report back to our Customer Services Department to let them know of the issues that have arisen at your premises at the time of installation.

9. We regret that our two-man carrier service is not available off-shore or to the following postcodes: - AB, DD, GY, HS, IM, IV, JE, KW, PH, PO30-40, ZE, IY, FK, KY, TR. Delivery lead times therefore may be extended and a delivery charge of £250 applies.

10. If you are unable to accept delivery for a pre-arranged date, you must give us 3 days notice excluding weekends. A non-delivery fee of £50.00 will be applicable if you do not give the required notice.

11. You will become the owner of the goods (and be liable for the loss or destruction of the goods) at the time of delivery.

12. Occasionally, the manufacture of furniture may be delayed through circumstances beyond our control. We endeavour to keep you informed of any delays and ask for your understanding if this arises.

13. >On the day of your delivery please ensure that the delivery team can gain access to the area where the furniture is going. The room must be clear in order for the furniture to be unpacked and installed. Please inspect your furniture before signing the delivery note. Unfortunately we are unable to take away your old furniture.

7. Events Outside of Our Control

1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under our agreement or any Contract that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (but not limited to) the following:

  • strikes, lock-outs or other industrial action;
  • civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
  • fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
  • impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
  • impossibility of the use of public or private telecommunications networks; and
  • the acts, decrees, legislation, regulations or restrictions of any government.

Our performance under our agreement or any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period.  We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under our agreement or any Contract may be performed despite the Force Majeure Event.

8. Miscellaneous Provisions

1. The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract. Our products are chosen on the basis that they will be used for domestic use. If you are planning to use them for business purposes please make sure that you are covered by the appropriate insurance. Where you decide to use the products in course of a business, we exclude (to the fullest extent permitted by law) those warranties and conditions relating to fitness for a particular purpose. Our maximum liability to business users arising out of or in connection with the products shall be limited to the replacement value of the product in question (except in the case of death or personal injury caused by our negligence or in respect of fraud). In relation to business users, we do not accept liability for the fitness of goods for business purposes, nor do we accept liability for loss of use of the item or any loss over and above the cost of the item in the event of a claim for breach of warranty or condition.

2. The Linen Mill House & Garden Ltd. shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable contract.

3. You may not assign or sub contract any of your rights or obligations under these terms and conditions or any related order for products to any third party.

4. If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.